Privacy Policy – jilia Casino Philippines

1. Introduction

jilia ("jilia Casino," "jilia," "we," "us," "our") operates the online gaming platform at jilia.one ("the Platform") for Filipino players in the Philippines. As a PAGCOR-regulated operator, jilia is required to collect and process certain personal data to provide its Services, comply with Philippine law, and maintain a safe gaming environment.

This Privacy Policy ("Policy") sets out the types of personal data jilia collects from registered users and visitors, the purposes for which that data is processed, the legal bases for processing, and the rights available to data subjects under Philippine law. This Policy forms part of jilia's overall Terms & Conditions and should be read alongside them.

By registering an account on jilia.one or using any of jilia's Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules, jilia is the Personal Information Controller (PIC) responsible for the personal data of its registered users. jilia determines the purposes and means of processing personal data collected through jilia.one.

jilia has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection compliance across the organisation. Contact details for the DPO are set out in Section 14 of this Policy.

3. Categories of Personal Data We Collect

jilia collects the following categories of personal data from players and users of jilia.one:

4. How We Collect Personal Data

jilia collects personal data through the following means:

• Direct collection: Information you provide when registering your jilia account, completing KYC verification, making deposits or withdrawals, contacting support, or submitting feedback.
• Automated collection: Technical and usage data collected automatically when you access jilia.one, including via cookies, web beacons, and server logs. See Section 10 for details on jilia's cookie use.
• Third-party sources: Data received from payment processors (GCash, Maya, BPI, BDO, Metrobank) in connection with transaction verification, and from identity verification service providers engaged for KYC purposes.
• PAGCOR and regulatory sources: Information received from PAGCOR or other Philippine regulatory bodies in connection with licensing, compliance, or dispute resolution obligations.

5. How jilia Uses Your Personal Data

jilia uses the personal data it collects for the following purposes:

• To register and maintain your jilia account, including verifying your identity and age (21+) as required by PAGCOR.
• To process deposits, withdrawals, and other financial transactions in Philippine Pesos via GCash, Maya, and Philippine banks.
• To provide access to jilia's games, live casino, sports betting, bingo, and other Services.
• To deliver customer support, including responding to queries, processing complaints, and resolving disputes.
• To comply with legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act (RA 10173).
• To monitor gaming activity for the purposes of responsible gaming, including identifying potentially problematic gambling behaviour and enforcing self-exclusion requests.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct on the jilia Platform.
• To send you relevant communications about your account, including security alerts, transaction confirmations, and promotional offers (where you have consented to marketing communications).
• To analyse Platform usage and improve jilia's services, features, and user experience for Filipino players.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilia processes personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide the Services you have requested and to fulfil jilia's obligations under the Terms & Conditions.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, RA 10173 requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform analytics, and responsible gaming purposes, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Third Parties

jilia does not sell, rent, or trade your personal data to any third party for commercial purposes. jilia shares personal data only in the following circumstances:

• Payment processors: GCash (GXI), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other Philippine payment partners receive the minimum personal data necessary to process your transactions.
• KYC and identity verification providers: Third-party identity verification services may receive your identity documents and biometric data solely for the purpose of verifying your identity and age in compliance with PAGCOR requirements.
• Game providers: JILI Gaming, Pragmatic Play, PG Soft, and other licensed game providers may receive a pseudonymous player identifier to enable gameplay and resolve game-related disputes. Full identity data is not shared with game providers.
• Regulatory authorities: jilia discloses personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government authorities as required by law or in response to lawful requests.
• IT and security service providers: Technical service providers engaged by jilia to operate, maintain, and secure the Platform may access personal data in the course of providing those services, subject to data processing agreements.

8. Data Retention

jilia retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to longer retention periods required by Philippine law. Specific retention periods include:

• Account and identity data: Retained for the duration of your jilia account and for five (5) years following account closure, in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations.
• Financial transaction records: Retained for five (5) years as required under the AMLA and its implementing rules.
• Gaming records: Retained for three (3) years following each gaming session for dispute resolution and regulatory audit purposes.
• Support and communications data: Retained for two (2) years following the close of each support interaction.
• Technical and log data: Typically retained for ninety (90) days for security and fraud investigation purposes.

Upon expiry of the applicable retention period, jilia will securely delete or anonymise your personal data in accordance with NPC guidelines on personal data disposal.

9. Data Security

jilia implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jilia.one
• Encryption of passwords and sensitive personal data at rest using industry-standard algorithms
• Role-based access controls limiting jilia personnel access to personal data on a need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning of the jilia Platform
• Two-factor authentication options for all registered jilia accounts
• Automated monitoring for suspicious login activity and transaction anomalies
• Physical and logical security controls on servers and data centres processing jilia player data

In the event of a personal data breach affecting your jilia account, jilia will notify the National Privacy Commission and affected data subjects within seventy-two (72) hours of discovery, as required by RA 10173 and NPC Circular 16-03.

10. Cookies & Tracking Technologies

jilia.one uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. The categories of cookies jilia uses are as follows:

• Strictly necessary cookies: Required for jilia.one to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your jilia experience.
• Analytics cookies: Collect anonymised or pseudonymised data about how players use jilia.one to help us improve the Platform. Used only with your consent.
• Marketing cookies: Track your interactions with jilia to deliver relevant promotional content. Used only with your consent.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of jilia.one. A full cookie list is available in jilia's Cookie Policy accessible from the Platform.

11. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilia:

• Right to be informed: The right to know how jilia collects and processes your personal data — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data jilia holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to jilia's legal and regulatory retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilia has not handled your personal data in compliance with RA 10173.

To exercise any of the above rights, please contact jilia's Data Protection Officer using the details in Section 14. jilia will respond to verified requests within fifteen (15) days as required by the NPC's implementing rules.

12. Children's Privacy

jilia's Services are strictly restricted to individuals who are twenty-one (21) years of age or older, as required by PAGCOR for online gambling in the Philippines. jilia does not knowingly collect personal data from persons under the age of 21. If jilia discovers that a user under 21 has registered an account, jilia will immediately suspend the account, delete the associated personal data to the extent permitted by law, and notify the relevant regulatory authorities if required.

If you are a parent or guardian and believe that a minor has created an account on jilia, please contact jilia's support team immediately at [email protected].

13. Updates to This Privacy Policy

jilia reserves the right to update this Privacy Policy at any time to reflect changes in its data processing practices, applicable Philippine laws, or PAGCOR regulatory requirements. The effective date at the top of this Policy will be updated whenever material changes are made.

jilia will notify registered players of material changes to this Policy via the mobile number or email address on file, or by prominent notice on jilia.one, at least seven (7) days before the changes take effect. Your continued use of jilia following the effective date of any revised Policy constitutes acceptance of the updated terms.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or jilia's handling of your personal data, please contact jilia's Data Protection Officer:

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions published on jilia.one.